Responsible Gaming

Introduction

Responsible gaming at My Empire Casino on myempire-aussie.com means approaching online casino entertainment as a form of leisure, not a way to make money or deal with personal or financial problems. Gambling always involves risk, and you should only play with money you can afford to lose, within clear time and budget limits.

My Empire Casino is operated from an offshore jurisdiction and offers its services to Australian players in a "grey market" environment. This Responsible Gaming page is designed to help you understand the risks, recognise problem behaviours early, and use the available tools to stay in control. Our support team is available to assist with limit settings, self-exclusion requests, and information about independent help services.

This information does not override any applicable laws in your place of residence, including Australia's Interactive Gambling Act 2001 and actions of the Australian Communications and Media Authority (ACMA). If you are unsure whether you may legally use offshore gambling services, you should seek independent legal advice.

Risk Awareness

Online gambling, including pokies and casino games offered by My Empire Casino, can be enjoyable but carries a risk of financial loss and the development of gambling-related harm. It is important to recognise early signs that your play may be shifting from entertainment to problematic behaviour.

Common signs of potential gambling problems

• Increasing time and money spent: Playing longer than planned, betting more frequently, or raising stakes to chase losses or recreate previous excitement.
• Preoccupation with gambling: Frequently thinking about the next session, planning how to get money to gamble, or following casino activity while at work, school, or with family.
• Chasing losses: Returning to the site specifically to win back money you have lost, or believing that a big win will solve your current financial situation.
• Loss of control: Finding it difficult to stop even when you intend to, ignoring personal limits, or cancelling withdrawal requests to continue playing.
• Financial warning signs: Using savings intended for other purposes, borrowing money, selling personal items, falling behind on bills, or hiding bank statements.
• Emotional and social impact: Feeling guilt, anxiety, irritability, or depression related to gambling; arguing with family or friends about gambling; withdrawing from social contact.
• Risky behaviours: Gambling under the influence of alcohol or drugs, or gambling to escape problems, loneliness, or negative emotions.

Self-assessment questions

The following questions are not a diagnosis but can help you reflect on your behaviour. Answer honestly "yes" or "no" to each statement:

• I often spend more time or money gambling than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble to escape worries, stress, or unpleasant feelings.
• I have lied to family, friends, or others about how much I gamble or lose.
• I sometimes gamble again immediately to try to win back my losses.
• I have used money needed for bills, rent, food, or other essentials to gamble.
• Arguments, problems at work, study, or in relationships are linked to my gambling.
• I feel restless or irritable when I cannot gamble.

If you answered "yes" to several of these statements, you may be at risk of gambling-related harm. We strongly recommend taking a break, using the limit and self-exclusion tools described below, and contacting a professional support service listed in the "Support Resources" section.

Limits & Tools

My Empire Casino provides a range of tools via myempire-aussie.com to help you manage your play. These tools are designed to support, but not replace, your own responsibility for your gambling decisions. Actual menu names may vary slightly depending on platform updates; if you cannot find a feature, please contact [email protected].

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account at myempire-aussie.com and go to the "My Account" or "Profile" area.
2. Open the responsible gaming section: Select "Responsible Gaming", "Play Safe", or a similarly named option in your account menu.
3. Choose deposit limits: Click on "Deposit Limits" (or "Financial Limits"). You will typically see options for:
   • Daily limit - the maximum total amount you can deposit in any 24-hour period.
   • Weekly limit - the maximum total amount you can deposit in a rolling 7-day period.
   • Monthly limit - the maximum total amount you can deposit in a rolling 30-day period.
4. Set appropriate amounts: Enter amounts in AUD that reflect what you can comfortably afford to lose. For example:
   • Daily: AUD 20 - 50
   • Weekly: AUD 50 - 150
   • Monthly: AUD 150 - 400
   These are examples only; you should choose numbers that suit your personal financial circumstances.
5. Confirm and save: Click "Save", "Apply", or "Confirm". Increases to limits may:
   • Take effect only after a cooling-off period (for example 24 hours or more); and
   • Require you to reconfirm your decision.
   Decreases to limits generally take effect immediately or as soon as technically possible.

Important: Deposit limits restrict how much money you can add to your account, not how much you can lose in total. You remain responsible for monitoring your balance and overall spending.

Time limits and session tools

To help you avoid excessive time spent gambling, My Empire Casino may provide session management features such as reminders and automatic logouts.

• Session reminders: In your "Responsible Gaming" or "Settings" section, you may enable pop-up alerts at defined intervals (for example every 30, 60, or 120 minutes). These messages remind you how long you have been playing and your net result (wins/losses) over that period.
• Session duration limits: Where available, you can set a maximum continuous session time (for example 60 - 180 minutes). When the limit is reached, you will automatically be logged out and may be prevented from logging in again for a specified period.
• Reality checks: Reality check notifications prompt you to either continue or log out. If you ignore a reality check, the system may pause your game until you respond.

To adjust these settings, log in, go to "My Account" -> "Responsible Gaming" -> "Time Limits / Session Control", select your preferred intervals, and confirm. If these features are not visible, contact support for clarification about currently available tools on the platform.

Short breaks ("Time-Out")

A Time-Out is a short cooling-off break from gambling. During a Time-Out you will not be able to deposit or play, but depending on the configuration you may still be able to access your account information and request withdrawals.

1. Navigate to Time-Out: Log in, open "My Account" -> "Responsible Gaming", and select "Time-Out", "Cool-off", or similar.
2. Select the duration: Choose a fixed period, for example:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to several weeks (where available)
3. Confirm your request: Read the description of what will happen during the Time-Out, tick any required confirmation box, and click "Confirm" or "Activate".
4. Effects of Time-Out: Once activated:
   • You will be logged out and cannot place bets or deposit until the Time-Out ends.
   • You may be allowed to request withdrawals of your existing balance, subject to standard verification and terms.
   • The Time-Out normally cannot be cancelled or shortened by support.

If you feel that a short Time-Out is not sufficient, please consider the longer-term self-exclusion options described below.

Self-Exclusion

Self-exclusion is a voluntary measure that allows you to block access to your My Empire Casino account on myempire-aussie.com for an extended period. It is intended for players who feel at risk of or already experiencing gambling-related harm. Self-exclusion tools on this site apply only to this specific brand and do not automatically extend to other gambling operators unless stated otherwise by those operators.

How to request self-exclusion via your account

1. Log in (if safe to do so): Access your account and go to "My Account" or "Profile". If you feel you may immediately gamble excessively, you may instead contact support directly by e-mail.
2. Open the self-exclusion section: Navigate to "Responsible Gaming" and select "Self-Exclusion" or "Self-ban". Some versions of the site may place this option under "Security" or "Account Settings".
3. Choose the exclusion period: Available durations may include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) exclusion
   Select a period that reflects the level of risk and your need for a sustained break. A minimum of 6 months is strongly recommended for anyone experiencing serious harm.
4. Read the conditions: Carefully review the explanation of what self-exclusion means, especially regarding access, deposits, wagers, bonuses, and withdrawals.
5. Confirm your decision: Tick any required confirmation boxes and click "Confirm", "Self-exclude", or similar. The system may ask you to re-enter your password or confirm through e-mail.

Requesting self-exclusion via support

If you are unable to access your account or the self-exclusion menu, you can contact the support team directly:

• Email: [email protected]

To help us act quickly and accurately, please:

• Send the request from the e-mail address registered to your account, if possible.
• Clearly state "Self-Exclusion Request" in the subject line.
• Specify:
  • Your full name and username.
  • Date of birth and registered phone number (if any) for verification.
  • The requested exclusion duration (e.g. 6 months, 1 year, lifetime).

Support may contact you to verify the request and complete security checks. Once confirmed, self-exclusion will be applied as soon as reasonably practicable.

Consequences of self-exclusion

• Account access: You will not be able to log in to your account for the duration of the self-exclusion. Any attempts to register new accounts with similar personal details may be blocked when detected, subject to technical limitations.
• Deposits and betting: You will not be able to deposit, place bets, or participate in promotions or loyalty programs.
• Marketing communication: Reasonable efforts will be made to stop sending you promotional and marketing materials related to My Empire Casino once the exclusion is processed. Some messages already in transit may still reach you.
• Existing balance and withdrawals:
  • Any withdrawable real-money balance will generally remain available for withdrawal, subject to the site's terms, verification requirements, and anti-money-laundering obligations.
  • You may need to contact support to organise a withdrawal while self-excluded if access to your account interface is restricted.
  • Bonus funds and active bonus offers may be cancelled in accordance with the bonus terms.
• Irreversibility during the term: During an active self-exclusion period, the exclusion cannot usually be cancelled or shortened. This is to protect you from impulsive decisions.
• After the exclusion period: When the selected period expires, access may either:
  • Remain blocked until you actively request reactivation and pass a review; or
  • Be re-enabled automatically, depending on the operational policy in place at the time.
  In either case, we strongly encourage you to consult with a professional support service before resuming play.

Important jurisdictional note: Self-exclusion on My Empire Casino applies only to this site. It does not register you with any Australian government self-exclusion schemes or prevent access to other offshore or onshore gambling platforms. For broader protection, consider device- or network-level blocking tools and national or state-based exclusion services where available.

Support Resources

If you are concerned about your gambling or that of someone close to you, professional and confidential help is available. Independent support can offer counselling, treatment referrals, financial advice, and peer support. My Empire Casino encourages all players to use these services whenever needed.

Local support for Australia

The following services are specifically tailored to people in Australia. They are independent of My Empire Casino and myempire-aussie.com.

• National Gambling HelpLine (Gambling Help Online - AU)
  • Phone: 1800 858 858 (freecall within Australia)
  • Website: www.gamblinghelponline.org.au
  • Online chat & e-mail: Available via the website
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreting services on request
• State and territory gambling help services (examples):
  • NSW - GambleAware: 1800 858 858, www.gambleaware.nsw.gov.au
  • VIC - Gambler's Help: 1800 858 858, www.gamblershelp.com.au
  • QLD - Gambling Help Queensland: 1800 858 858, www.gamblinghelpqld.org.au
  • SA - Gambling Helpline: 1800 858 858, www.gamblinghelpsa.org.au
  • WA, TAS, ACT, NT: Also supported through the national 1800 858 858 number and linked services.

These Australian services generally provide anonymous, confidential counselling and can connect you with face-to-face support, financial counselling, and family assistance.

International support organisations

If you are accessing My Empire Casino from outside Australia, or prefer international support, the following organisations may be helpful:

Self-exclusion schemes by country

In addition to the site-level tools on My Empire Casino, some countries operate centralised self-exclusion registers. Examples include:

• United Kingdom - GamStop: A free service that lets you self-exclude from all online gambling operators licensed in Great Britain.
  • Website: www.gamstop.co.uk
  • Note: GamStop does not automatically apply to offshore sites not licensed in the UK.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register allowing individuals to prohibit their access to licensed gambling operators in Spain.
  • Information: Through the Spanish gambling regulator (Dirección General de Ordenación del Juego) or regional authorities.
• Other national schemes: Several EU and non-EU jurisdictions operate similar registers. Contact your local gambling regulator or a national helpline for details relevant to your country.

These external registers are independent of My Empire Casino and may not cover offshore operators. However, they can form part of a broader protection strategy if you have access to them.

Blocking and filtering tools

Technical tools can help restrict access to gambling content across devices and networks, regardless of the operator. Common options include:

• Gamban: A subscription-based software that blocks access to a wide range of gambling websites and apps.
  • Website: www.gamban.com
• BetBlocker: A free application that allows you to block access to many gambling sites on supported devices.
  • Website: www.betblocker.org
• Device-level parental controls and DNS filters: Many operating systems, routers, and security suites allow you to block categories of websites, including gambling.

These tools are operated by independent providers and are not controlled by My Empire Casino. Their effectiveness may vary, and no technical measure can guarantee complete blocking of all gambling content.

Family and friends support

Problem gambling affects not only the individual but also those around them. Several organisations provide specific support for family members and close contacts, including counselling, information, and peer groups. See "Help for Family" below for more details.

Confidentiality and professional support: The services listed above generally offer confidential, non-judgmental assistance delivered by trained professionals or peers with lived experience. Contacting them will not affect your account status at My Empire Casino, and we do not receive personal information from these services unless you explicitly consent through them.

Help for Family

If someone you care about may be experiencing gambling-related harm, it can be difficult to know how to respond. While My Empire Casino cannot provide personal counselling or legal advice, we encourage family members and friends to seek independent support and, where appropriate, alert the player to the tools and services available.

Talking to a person about their gambling

• Choose an appropriate time and place: Speak when the person is not gambling, and when neither of you is under the influence of alcohol or drugs, and emotions are relatively calm.
• Focus on concern, not blame: Use "I" statements (e.g. "I feel worried when...") instead of accusations (e.g. "You always..."). Emphasise that your intention is to support, not to control or shame.
• Be specific about behaviours and impacts: Point to observable facts, such as unpaid bills, secrecy about finances, or changes in mood, rather than making generalisations about their character.
• Listen actively: Allow them to speak, acknowledge their feelings, and avoid immediate judgement. They may be experiencing guilt, fear, or denial.
• Encourage, but do not force, help: Offer information about support services and site-level tools (limits, Time-Out, self-exclusion), but recognise that lasting change usually requires the person's own commitment.

Support resources for families and affected others

• Gambling Help Online (AU) - for families:
  • Website: www.gamblinghelponline.org.au/i-care-about-someone
  • Services: Information, live chat, online forums, and referrals specifically for partners, relatives, and friends.
• State-based services (AU): Many Australian state services (such as Gambler's Help in Victoria or GambleAware in NSW) offer free counselling for affected family members, including financial counselling and relationship support.
• Online family support groups and forums:
  • Gambling Help Online forums: Secure, moderated discussion boards with sections for family and friends.
  • International peer-support forums linked from Gambling Therapy, including spaces for affected others.

Recommended next steps

• Encourage professional assessment: Suggest that the person speak with a gambling counsellor or psychologist who has experience with addictive behaviours. In Australia, referrals can often be obtained through Gambling Help services or via a general practitioner (GP).
• Seek help for yourself: Even if the gambler is not ready to change, you can obtain your own support to help protect your wellbeing, understand addiction dynamics, and develop practical strategies for boundaries and financial safety.
• Consider practical protections: Safeguard joint finances where legally and ethically appropriate (for example through separate accounts or agreed spending limits), and seek independent financial counselling if debts have accumulated.
• Use emergency support if necessary: If there is a risk of self-harm, harm to others, or family violence, contact emergency services immediately (000 in Australia) or a crisis line such as Lifeline on 13 11 14.

My Empire Casino cannot provide legal advice on financial arrangements, guardianship, or similar matters. Where needed, you should consult a qualified legal or financial professional in your jurisdiction.

Operator's Commitment

My Empire Casino is offered via myempire-aussie.com by an offshore operator historically associated with Rabidi N.V. under Curaçao Antillephone licence 8048/JAZ2020-001 and, more recently, with Liernin Enterprises LTD as part of a broader restructuring. Licensing and regulatory oversight may evolve over time; players should consult the current licensing information and regulatory seals displayed in the footer of the active site and, if needed, verify them through the relevant regulator or validator links (for example, any available Curaçao or successor regulator validation pages).

Regardless of the underlying licensing jurisdiction, the operator recognises the importance of responsible gambling and commits to implementing reasonable measures, within technical and legal constraints, to help protect players from gambling-related harm.

Internal risk checks and monitoring

Subject to applicable data protection and privacy laws, the platform may use automated systems and manual reviews to identify patterns that can indicate increased risk, including:

• Significant increases in deposit frequency or amounts over a short period.
• Regular attempts to reverse withdrawals for continued gambling.
• Extended play sessions without breaks, particularly at higher stakes.
• Repeated failed deposit attempts or use of multiple payment methods in quick succession.
• Self-reported concerns about control or requests for information about problem gambling.

These indicators are not definitive proof of problem gambling, but may trigger additional checks or communications aimed at encouraging safer play.

Warning messages and interventions

Where risk patterns are detected, the operator may, at its discretion and subject to applicable law:

• Display on-site messages reminding you of:
  • The risks associated with gambling;
  • Your ability to set limits, take Time-Outs, or self-exclude; and
  • Relevant support resources and helplines.
• Restrict or decline certain bonus offers or promotional communications to reduce incentivisation of further play.
• Suggest or impose additional verification or cooling-off periods, where proportionate and permitted by law.

When support may contact you

Customer support may proactively contact you using the contact details linked to your account (such as e-mail) when:

• There are serious or repeated indicators of high-risk behaviour based on your transaction and play history.
• You have previously indicated a concern about your gambling or requested information about responsible gaming measures.
• It is necessary to clarify a self-exclusion or limit request to ensure it is correctly applied.

Any such contact is intended solely to provide information about responsible gaming tools, verify your wishes regarding limits or exclusions, and, where appropriate, signpost to external support services. It does not constitute professional health advice.

Data protection note: Risk assessments rely on information generated by your use of the site (such as deposits, withdrawals, gameplay data) and are processed in accordance with the operator's privacy policy and applicable data protection laws in the licensing jurisdiction. Detailed information about data handling can be found in the Privacy Policy linked on myempire-aussie.com.

Regulatory context for Australian players: My Empire Casino operates offshore and is not licensed by Australian regulators. As such, local mechanisms for dispute resolution or consumer protection that apply to domestically licensed services may not be available. This makes personal risk management, use of the tools described on this page, and engagement with independent support services particularly important.

Updates

Responsible gambling best practices, applicable regulations, and the operator's licensing arrangements may change over time. My Empire Casino may update this Responsible Gaming page to reflect:

• Changes in the tools and features available on myempire-aussie.com (for example, new limit options or modified self-exclusion procedures).
• Updates to internal policies and procedures related to risk monitoring and interventions.
• Developments in laws or regulatory guidance relevant to responsible gambling in the operator's licensing jurisdiction or in key markets, including Australia.

Where changes are considered material, the operator will take reasonable steps to bring them to your attention, which may include:

• Prominent notifications or banners on the myempire-aussie.com website or within your account area.
• E-mail notifications to the address registered on your account, where appropriate and feasible.
• Updated links or information in the site footer or help sections.

We encourage you to review this page regularly to stay informed about the current responsible gaming tools and policies.

Last updated: 6 March 2026

Contact & Feedback

If you have questions about responsible gaming, require assistance with setting or adjusting limits or self-exclusion, or wish to provide feedback about our responsible gaming measures, you can contact us using the details below.

Responsible gaming contact details

• E-mail (primary): [email protected]
  • Purpose: General support, responsible gaming enquiries, limit changes, Time-Out and self-exclusion requests.

Where permitted by law and feasible from a technical standpoint, please include your username and brief details of your request (for example "request to reduce daily deposit limit to AUD 20" or "request 1-year self-exclusion"), so we can assist you efficiently.

Feedback and self-control requests

You may submit feedback or self-control requests by contacting us via e-mail. A typical message should include:

• Your full name and account username.
• A clear description of your request (e.g. change of limits, activation of Time-Out, self-exclusion, questions about tools).
• Any relevant timeframes (for example, "effective immediately" or "from ").

By sending such a message, you acknowledge that:

• Your request will be processed according to the site's terms, technical capabilities, and applicable legal obligations, including anti-money-laundering and responsible gambling requirements.
• In some cases, we may need to contact you for verification before implementing changes to your account.

My Empire Casino aims to respond to responsible gaming-related enquiries as promptly as reasonably practicable. However, if you believe you are at immediate risk of significant harm, please use the independent helplines and emergency contacts listed in the "Support Resources" section rather than relying solely on changes to your gambling account.